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Frequently Asked Questions
Find answers to our most commonly asked questions.
Orders are generally processed within 1–2 business days. Delivery times vary depending on your location and selected shipping method. Please refer to our Shipping Policy for estimated delivery times.
Yes. We offer free standard shipping on orders shipped within France. International shipping options and delivery rates are displayed at checkout where applicable.
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active.
You may request a return within 7 days of receiving your order, subject to our return conditions. Customers in the European Union may also have a statutory 14-day right of withdrawal where applicable.
Please contact us before sending your item back. Email us at
contact@limited-luxuries.com
or call +33 5 00 06 19 40. Once your request is approved, we will provide return instructions.
Orders may be cancelled before they are dispatched. If your order has already shipped, please refer to our Return & Refund Policy for available options.
Please contact us as soon as possible if your order arrives damaged. If the courier is present, refuse delivery when possible. We will work with you to find a suitable resolution.
Please contact us within 24 hours of placing your order if you need to change your shipping address. Once an order has been shipped, we are unable to modify the delivery address.
Once your returned item has been received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.
We do not offer direct exchanges. If you would like a different item, please return the original product and place a new order once your return has been approved and processed.
Still have questions?
Our customer support team is happy to help with your order or any other questions.
contact@limited-luxuries.com